Inntel, one of the UK’s largest independently-owned meetings & travel management companies, has made a number of new appointments as part of its future growth strategy.
Nicola Meredith has joined as client relationship manager to boost the existing CRM team and will be responsible for a portfolio of key Inntel clients. With more than 20 years of experience in the hospitality industry, predominantly in the hotel sector, Meredith’s progression from conference co-ordinator through to director of sales has given her invaluable knowledge on hotel accommodation and conference venues.
She said: “After so many years in the industry, I needed a new challenge and having worked with Inntel over the years, I felt this was a perfect fit for me – as the strong customer service focus aligns entirely with my own approach when it comes to looking after clients.”
In another key customer servicing role, Laura Rogers has been appointed as head of business travel to lead the business travel team. Laura brings extensive high-end customer service experience developed over 15 years in a variety of senior roles, the last as director of concierge services, for an award-winning travel agency.
She said: "Having spent just over a year away from the industry, this role was a great opportunity not just to get back into the industry I love, but also to join Inntel - a company with a fantastic reputation for delivering exceptional customer service.”
Recently appointed marketing manager Barry Fleming complements this people expansion for Inntel. Fleming joined to restore marketing capabilities that support new business, client retention and customer communications. He brings extensive corporate travel experience in senior marketing roles from more than 20 years in the industry with various UK-based and global TMCs.
He said: "What attracted me to Inntel was the people-focused culture and the willingness to think outside the box when clients are faced with a challenge. Clients need a service provider that will think differently to resolve their issues and Inntel has a track record of doing exactly that.”
Douglas O’Neill, CEO, Inntel, said: “We’re committed to bringing fresh talent into our business and have a successful and energetic flow of young people joining our industry through our apprenticeship programme.
"However, we’re keen to balance that influx by also attracting people with extensive industry experience to help drive our future growth plans whilst delivering an exceptional customer service experience. Each of our new appointees bring invaluable experience and energy, and will help us to continue to solve client challenges and ensure their employees travel, meet and rest safely, cost-effectively and sustainably.”
