Agiito has launched an online platform for planners to submit enquires and see venue
rates and availability in real-time.
The feature
is an addition to the travel and event management company’s existing Meetingspro platform and will be
angled at those planning simple meetings and events.
"We
are continually evolving the tool to stay abreast of the latest trends, bookers
are empowered to make their own choices, and we offer a fully bespoke online
experience for simple meetings”, said venue find and events director Caroline
Medcalf.
“More importantly,
our venue find operations teams can use their expertise to provide an offline,
high-touch and dedicated service to our more complex bookings. So, it is no
surprise our customer satisfaction scores are increasing.” Medcalf added.
Since
migrating many it its customers to its technology platform, Agiito recorded a
22 per cent increase in online bookings which resulted in its venue finding
team having more time to dedicate to complex bookings. Since then, customer
service ratings have improved by 30 per cent, and overall productivity is up by
33 per cent.
The next
stage of the feature will be to include a real-time booking function so users
can view availability and then book meeting rooms end-to-end online in the same way travel has been booked for several
years.
Medcalf
added: “At a time of intense pressure on the industry resources, we are proud
to have developed a solution that gives our customers more visibility of
venues, faster service and further control over their meeting spend. In
addition, these efficiencies allow us to optimise our resources within Agiito,
which will only improve as the technology continues to develop."
A desire to travel led Holly Patrick to the business meetings and events world and she’s never looked back. Holly takes a particular interest in event sustainability and creating a diverse and inclusive industry. When she’s not working, she can be found rolling skating along Brighton seafront listening to an eclectic playlist, featuring the likes of Patti Smith, Sean Paul, and Arooj Aftab.
